Business services

Collection Agencies

This business was founded in 1994 and acquired by the Vendor in 2007 and has grown since to become a significant enterprise with a reputation for the quality of its service and reliability. The business operates from a prime location in Middlesex but could easily be relocated and has established itself as one of the region’s leading independent Asset Recovery, Process Serving, Witness Statements and Debt Collection company. Many current customers have been loyal to the business since the very beginning. The business has shown itself to be resilient in the face of competitive and economic forces and has maintained strong and incremental growth over its 14 years of trading. No small part in the ability of this business to grow and sustain its profitability is due to the quality of its people, which has contributed to the excellent profitability of the business and its current position as it is poised to exploit expected and significant new growth in turnover. Customer Service: The business manages many requests from Solicitors etc. in any normal week and has the systems, processes and people to ensure that instructions are always satisfied. The most important aspect of customer management and satisfaction considered by the business is honesty and is responsible for the business retaining many customers and the reputation for which has led to the acquisition of many new customers. Key Strengths: The business is an autonomous organisation where the business owner has developed and nurtured a team capable of overseeing business operations effectively, reducing the need for constant or daily input from the vendor. This has resulted in customer relations founded on a history of trading satisfaction and not contingent upon the presence of the vendor. The business is well established and very profitable, with a loyal and growing customer base, retaining a high level of repeat business, particularly among a number of customers returning on a regular basis and having done so for many years. The company has earned an outstanding reputation for its professionalism, service, reliability, flexibility and willingness to help. Growth and Expansion: The current market for this business’s services is growing and is forecast in the near and longer term for significant growth. The business is well positioned to take maximum advantage of this growth as it occurs. Key Opportunities: This is an outstanding opportunity to build on the existing services and customer base of this company. With a strong demand for services combined with a capacity to increase turnover, a new owner contributing fresh ideas and investment in resources will have every advantage of building on an excellent platform. This firm maintains an extensive base of satisfied customers, who appreciate the company’s superior services. There are many excellent avenues for growth, especially with marketing investment and forecasts which are showing early trends for growth and development.

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