Services

Repair Services

This business set up some 30 years ago has been owned by the current vendors since 2001. In that time the business has established itself as a fully approved and accredited bodyshop and repair centre for cars and light commercial vehicles with an enviable reputation for quality and service. Because of this the business enjoys very high levels of referrals and repeat business with many of its commercial clients having been with the business for a considerable period of time. It has a wide and varied client base and caters for both the trade(insurance companies, private companies with fleets to maintain etc) and retail market. (Trade acounts for some 80% of sales, retail/public circa 20%). Such is the quality of both the work and service levels this business provides it has become the repairer of choice for several of the major insurance companies for this region of the country. The business receives regular customer satisfaction reports from its clients and has won several awards for its outstanding performance in this area. It is actually the number one ranked company for one such national motor insurance company. The staff are fully conversant with the latest bodyshop and refinishing techniques and the business is compliant with all necessary health and safety regulations and codes of practice. Because of this and the fact the business has a comprehensive infrastructure in place the company is able to repair most manufacturer’s cars. Equipment: A comprehensive asset register is available upon request. This includes the following items • 3 Spray Booths • Paint store and mixing room • 3 Lifts • Large commercial compressors • Heaters • Jigs • Specialist tools and equipment • Preparation and refinishing equipment The business utilises the industry recognised Audatex estimating package which is used by the major insurance companies. This enables the business to have a direct link with their insurance clients. This greatly improves communication, speed of response, productivity and ultimately profitability. The company also has the AutoQuote Accounting package which is fully integrated with the Autotex system which ensures the business enjoys good cashflow. Customer Service/Quality Assurance: The business offers an excellent standard of service and is proud of their attention to customer care offering professional advice and high quality of workmanship. This is further demonstrated by a fully comprehensive set of internal procedures and documentation being in place as you would expect from an ISO9002 Registered Company. It is for these reasons that the business can boast household insurance companies as loyal clients and has been the benefactor of numerous awards and impressive ratings over recent years in appreciation of their superior service levels. Key Strengths: The business is situated within an excellent and pleasant location. Other strengths include: • Enviable reputation in the region it serves • High profile desirable customer base • Exceptional levels of service • Repeat business • High quality plant and equipment • Comprehensive accreditations, quality management and approvals (inc ISO9002) Growth and Expansion: The business has enjoyed steady growth over recent years and this is expected to continue in light of its growing and loyal customer base. The site has the room for expansion if need be and this could easily be achieved . The business does very little advertising and could certainly expand this activity with a more proactive approach to sales. The business is well positioned to take maximum advantage of this growth as it occurs as it has all the necessary infrastructure in place.

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