Transportation & Warehousing

Logistics Services

This company was founded in 1981 on good and reliable service with competitive pricing, specialising in transporting car parts primarily between the UK, France, Spain and Portugal and based the business on the belief that professional freight and transport companies must conduct their business in a responsible fashion and ensure that highly diverse client requirements are met and as such have gained a track record of quality and efficiency, thereby securing the unquestioning confidence of their clients. Their prestige is based not only on their rigorous performance standards, they have had ISO 9001 accreditation for over 10 years, but also their forward looking outlook, which enables the company to offer solutions which provide the most efficient response to market challenges. They are always committed to offering their clients the best possible service, where all the details are carefully prepared and the client’s needs fully satisfied. All stages of the transport process are carefully scrutinised in order to guarantee an error free service. Only in this manner can they continue to merit the confidence entrusted to them. This is achieved by designing the most suitable and advantageous solution for each specific job. They offer their client’s all the back-up they need to securely and rapidly reap profits from their business. Performance standards are an integral part of the control process and performance monitoring is the key to maintaining quality. As such they offer 24 hour a day, 7 day a week service and meeting their customer’s schedule is their priority and they are specialists on timed delivery. Always utilising the best route to ensure service requirements are met and all necessary paperwork for both import and export are handled by them, means they are well respected and well known not only to their clients but also throughout the industry, making them an ideal bolt on for any existing organisation wishing to expand within this industry. In particular if a new owner wished to purchase its way into a large international client base. Customer Service: The business manages many clients in any normal week and has the systems, processes and people to ensure that both service quality and customers’ needs are satisfied, working to the highest standards, having achieved ISO 9001 accreditation more than 10 years ago. The most important aspect of customer management and satisfaction considered by the business is honesty and reliability, which they believe is responsible for the business retaining customers and its reputation which has led to the acquisition of many new customers. High quality service, with flexibility, honesty, reliability and good value, every customer request is important and customers always come first. The result is self evident in the business’s sustained level of repeat business and continued growth. Key Strengths: The business has forged a reputation for providing a high standard and wide range of services to customers, over 90% of new business came solely from the recommendation of clients. Success is due to the quality and professionalism of the services offered. This business has achieved a recognised highly regarded name through timely deliveries and the ability to respond and adapt to customers demands quickly and efficiently. With the current prohibitive cost of fuel they also benefit from being a European operator who can choose in which country they fill up their vehicles, to their best advantage. Growth and Expansion: The current market place in which this business operates is steady and is growing and is forecast in the near and longer term for significant growth. The business is well positioned to take maximum advantage of this growth as it occurs. Further opportunities exist to grow the business as they are frequently asked to deliver into both Poland and Germany, two countries which they currently do not deliver into. The owners understand that the business is recognised for its quality of product, brand and choice and has been able to establish itself and capture a significant market share in a highly competitive environment. More assertive marketing and brand investment, could acquire an even larger slice of the market to build this excellent business into an even bigger cash earner. ?Key Opportunities: Although this business projects a very professional image to its customers, there is room for improvement particularly in relation to the management of the company, where the introduction of a greater focus on sales and marketing would improve the business’ turnover and overall profitability. Opportunities exist by increasing the areas delivered into, for example Poland and Germany as well as other geographical locations. Currently the business uses a factoring company for cash flow purposes, however if a new owner wished to discontinue this practice, profits would increase immediately.

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