The vendor established this highly profitable business in 1995 following training as a psychiatric social worker. Since inception the company has gone from strength to strength supplying well received and unique training solutions to over 1200 organisations nationwide. due to the background of the vendor and the opportunities available in the public sector, from the outset the business focused on providing solutions to the healthcare and not-for-profit marketplace. with a team of industry insiders who have individually lengthy experience and reputations in their chosen field, the company now provides over 30 courses, and consultancy services, to health authorities, social care departments, charities, housing associations, local authorities and multi-nationals. Some of these accounts by their very nature, are hard won with tendering processes in place. Once the company has gained approved supplier status there are numerous contracts and framework agreements in place ensuring on-going revenue streams and negating the effects of competitors in the marketplace. the courses on offer include extensive courses regarding mental health, from introduction to mental health issues to mental health law and risk assessment. There are programmes set out for social care, child protection and development, drugs misuse, mood disorders, autism and more. Alongside these specific areas, the business provides more general training solutions to private and public clients such as team development and management programmes. All courses and supplemental material is developed in-house and is wholly owned by the business, this includes the very successful, and well regarded role-playing courses which have won exceptional results and client testimonials. this business now competes with some of the major international training and development companies, and has built a strong niche, to be the leading supplier to their targeted marketplace. The business is streamlined, easy to operate and extremely well managed. As time has progressed the owner of the company has removed herself from the front line of training, organizing the diaries of others, handling enquires and managing finances. This means the business is easily transferable to new ownership and fully re-locatable. technology: the business is run from a central server, which houses a customer database, integrated diary management system and scheduler. Enquires can be received via the telephone although they are now usually received via the website, where they can be responded to promptly to book in sessions. customer service: the vendor of the business has a major passion for the company and its reputation. By surpassing expectations and producing content that is well received, and uniquely presented from highly regarded industry professionals. The business has won praise and testimonials with the majority of clients returning time and again over the years. Satisfied customers also produce many referrals which has assisted in winning new accounts and cornering certain areas of the marketplace. There are constant reviews of the course on offer with feedback requested and taken on-board at every opportunity from all concerned. key strengths: the client database is obviously a great asset to the business. With a focus on the public, healthcare and not-for-profit sectors, the business has many clients where there is a framework agreement, or approved supplier status gained after a tendering process. This provides stable levels of on-going revenue, and a clear barrier to entry for others looking to enter the marketplace. the team of long serving self-employed consultants, who offer their training services exclusively to the business, are very well respected in their own right, and provide solutions that are sought out by the end users. The history of the business in itself, and the name that has now been built is obviously a great strength to the business. the business enjoys excellent profit margins, with a high gross profit level. This is due not only to the focus on the targeted marketplace, but also the streamlined business operations and low overhead business model. growth and expansion opportunities: the business is now run by the vendor at the level she is comfortable with managing on a day to day, relatively part-time basis. With a new marketing push and further pro-active selling, the company can easily be expanded further. this can be achieved by offering new services and training solutions to existing clients, such as food hygiene, health and safety and manual handling courses, along with gaining new accounts from across a wider geographic region for the services already provided and well regarded.
