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this is a business that is well run and delivering excellent returns. Two separate office blocks are offered on a leasehold basis. One of the properties currently contains eighteen commercial tenants many of them secured on twelve month contracts. The second property has four tenants. Each property is delivering annual turnover of close to £700,000. The business has succeeded through its highly flexible approach to signing up new tenants. New clients can start their agreement more or less immediately, depending on availability. The concept of the business is to make life as easy as possible for its tenants. Simple, straightforward contracts are a big attraction as is the fact that the business does not charge a set up fee. Aside from all of the other measures that the owners have taken to fill the properties, the business also benefits from having no competition to speak of in the vicinity of each property. The business employs a receptionist at each property which makes security less of an issue. Meeting rooms are available to tenants. Vending machines are also installed. Car parking is also provided. Customer service: the business has been successful to a great extent as a result of the service levels that are provided. The idea of the business is to make it easy for new tenants to occupy as quickly as possible and to take the hassle away from the process. This strategy has helped to secure a number of young or small businesses who need to be taken care of. The directors of the business have their offices based on site, so it is easy for tenants to communicate with the decision makers. This has also proven to be a popular selling point. Flexibility in terms of duration of contracts added to highly competitive rates have also attracted a number of new clients. Key opportunities: at present the business does not advertise. Introducing a marketing strategy would help to get occupancy even higher. There are currently only two units available. At present tenants are introduced through agencies. This strategy obviously has an impact on profit margins. An advertising campaign should help to achieve an increase in these numbers. Due to the fact that several tenants are on short term agreements, there is always an opportunity to increase rental income as market conditions begin to move in a positive direction.

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