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this company is old established and was originally a provider of finance. The business now specialises in offering commercial credit management and international debt recovery services and has a select and prestigious client-base. These range from major blue-chip organisations to medium size and small businesses across a wide range of commerce and industry. The clients are located all over the uk as well as further afield, and as such the business is not location sensitive. Through its core team of staff the business delivers its services to high quality levels and is accredited to iso 9001:2008 standards. Effectiveness and efficiency of operations is supported by good information technology systems for marketing, client management and case management. The professional expertise, service-product innovation and reputation for reliability, enables this company to command a premium price for its services. At present, in addition to servicing the uk market, the company is expanding its activities into europe and is part of a european network of collection agents. The company also promotes worldwide debt recovery through the marketing of its own trade marked brands. The company’s services include: • debt collection • credit control training • credit insurance cover • dispute resolution / mediation • factoring / invoice discounting • credit management advice • business reports & enquiries • credit control outsourcing client base: this business is a highly professional organisation, acting for businesses from smes to large plcs in commerce and industry. Debt recovery work is undertaken on a no collection – no fee basis, although for outsourcing an administration fee would be agreed with clients. Much of the work undertaken is for clients throughout the uk. The company has also recently ventured into the european markets. Equipment: the company has embraced technology and incorporates networked computer systems to ensure the effectiveness and efficiency of service operations, internet marketing and client communication. Word-processing, spreadsheet and database applications are used in the service operations of the business, together with powerpoint presentations. The management accounts are maintained and reported monthly using sage software. The company has invested in a high quality website and search engine ranking services which enables potential clients to identify this company’s in-depth service offerings. Using specialist software for client management, e-mail merges, and mail merges can be used to promote services and corporate pr to both existing and potential clients. The security and integrity of the company computer system is ensured by disciplined back-up procedures and dual location storage, together with support and back up from it specialists. Key strengths: • accreditations (iso9001, office of fair trading, data protection) • quality of clients and quality of personal service given • dispute resolution / mediation • trade marked brands • future pipeline • reputation. • positioning in market. Historical presence. • investment to date in company infrastructure (it, website) • in house knowledge of the team • global market place-unlimited opportunities (this business is truly scalable) • country specific debt recovery customer service: this business is proactively committed to offering clients a high quality service. This has previously been achieved through the establishment of practices and disciplines developed by the team. However to ensure full compliance with internationally recognised quality standards, the company has achieved iso 9001:2008 quality assurance accreditation. In addition to this the company is fully licensed by the office of fair trading and registered under data protection legislation. Such compliance allows this business to meet the most stringent requirements of its blue chip client base. Growth and expansion: in order for the company to reach its growth potential the vendors feel there will be a need to increase its capacity to deliver through a phased staff recruitment and development programme. In order to address the potential, the stakeholders have a proposed plan to facilitate: 1) the development of new product-services to enable a full credit management portfolio for existing and new clients. 2) the further expansion of credit management and debt recovery business in the uk in the present niche sector areas of commercial and industrial expertise as well as financial services. 3) to further develop the client base by marketing to potential eu clients supplying their goods to uk businesses. This could be achieved by the recruitment of a professional marketing manager and implementation of a successful marketing communications strategy supported by additional staff, as well as assistance from third party advisers. The company is often approached by organisations from all types of industry sectors and because of this new opportunities to develop the business are constantly being uncovered.

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