this successful, well established company is dedicated to providing their own market leading aluminium and steel security doors to the social housing sector in major cities throughout the uk. Priding itself on constantly reviewing both the quality of products and service commitment levels, this business is now positioned at the forefront of the social housing security industry and still with huge scope to develop even further. It has become a significant organisation with a reputation for the quality of its products, flexibility of service and reliability. The business has established itself as one of the uk’s leading independent security door manufacturers and suppliers. Many current customers have been loyal to the business since the very beginning and this has been due in no small part to the business’s competitive prices, quality products, first class service and attention to detail. The business has always believed in the pursuit of excellence, installing new technology, constantly reviewing and updating its products and its methods of business ensuring the continued accreditation with ‘secured by design’. The business has shown itself to be resilient in the face of competitive and economic forces and has maintained strong and incremental growth over its many years of trading. The business is further supported by exemplary relations with key suppliers who have helped to ensure that whatever the product, service and availability is never compromised and that customers are as a result never let down. This commitment to supply chain relationships has underpinned this business’s abilities in product quality and sustained business growth. No small part in the ability of this business to grow and sustain its profitability is due to the quality of its people. The business has a strong commitment to the development and welfare of its staff; which has contributed, alongside investment in technology, to the excellent profitability of the business and its current position as it is poised to exploit expected and significant new growth in turnover. Customer service: the business manages many customers and has the systems, processes and people to ensure that both productivity and customers’ orders are satisfied. One of the most important aspects of customer management and satisfaction considered by the business is product quality and is responsible for the business retaining many customers and the reputation for which has led to the acquisition of many new customers. The business is prompt and efficient placing an emphasis on customer care, aware that meeting the customer's needs is of paramount importance. Clients are provided with a professional service, taking into account their specific needs. The business does not over-specify unnecessary equipment, but designs systems to be commensurate with the determined risk in line with the client's budget. High quality service, with flexibility, honesty, reliability and good value, every order request is important and customers always come first. The result is self evident in the business’s sustained level of repeat business. Key strengths: a major contributor to the ongoing success of the business is the ability to specify products for the market, providing bespoke security doors solutions for each job. Having earned a place on approved supplier lists of social housing providers, facilities management companies and major contractors all over the uk through its ability to deliver market leading solutions, the business is ideally positioned to exploit its place at the pinnacle of market. The business is an autonomous organisation where the business owner has, over time developed and nurtured a management team capable of overseeing business operations effectively, reducing the need for constant or daily input from the vendor. This has resulted in customer relations founded on a history of trading satisfaction and not contingent upon the presence of the vendor. The business is well established and very profitable, with a loyal and growing customer base, retaining a high level of repeat business, particularly among a number of customers returning on a regular basis and having done so for many years. The company has earned an outstanding reputation for its professionalism, service, reliability, flexibility, efficient order fulfilment and a willingness to help. Growth and expansion: the current market for this business’s services is growing and is forecast in the near and longer term for significant growth. Many local authorities are experiencing a growing demand for the services this company has to offer as social housing requirements continue to expand key opportunities: this is an outstanding opportunity to build on the existing services and customer base of this company. With a strong demand for services combined with a capacity to increase turnover, a new owner contributing fresh ideas and investment in resources will have every advantage of building on an excellent platform. The company operates in a specialist field of security and the company has a key advantage over its competitors as it can provide a very personal and responsive service to its clients through its bespoke solutions, at the same time providing high quality products at very competitive rates. This firm maintains an extensive base of satisfied customers, who appreciate the company’s superior services. There are many excellent avenues for growth, especially with marketing investment and forecasts which are showing early trends for growth and development.
