this highly profitable and established bathroom supply and installation business was established by the vendor in early 2003. Initially self-employed and working on high-profile, high-quality, bathroom installations, the founder expanded rapidly to handle demand and now has a team in place able to handle for projects at any given time. Moving the specialist tradesmen around the sites in an organized manner, allows for truly stunning results in a efficient timeframe. The quality of work speaks for itself, and further to initial promotion in the first years, and the development of a fantastic corporate website, the business is receiving continuous orders through recommendation and referral, that leads to an on-going project book full for 5 months advanced orders. Alongside the recommendation of private individuals who have had works completed, the owner has built some great complimentary relationships with top quality independent bathroom showrooms, teams of architects, and a number of builders which again feeds the a high work load. The business is focused on complete bathroom refurbishments, including re-modeling, flooring, tiling, plumbing and fittings. With specialists on the books for each stage in the works – the quality of work is outstanding and is a far superior service to basic bathroom installations by plumbers without the necessary additional skills for a true one-stop solution. With the specialty approach, high work ethic and attention to detail, the business tends to focus on projects at the top of the market, where high net-worth clients will request the refurbishment and refitting of spacious bathroom facilities or multiple bathrooms across a property. The contacts with architects and builders, tends to attract longer term project of up to a month on site, fitting and finishing bathrooms across a number of properties at a time. The structure of the company is such, that all trades are orgainsed weeks in advance to attend certain sites on specific times and dates, allowing for the excellent finish to each job, within the shortest timeframe and with the most efficient costs, so that the company as a whole generates the highest margin. It cannot be stated to strongly that this operation is slick and streamlined, and a world away from smaller independent plumbers / bathroom installers. Equipment: the owner has a company pick-up with which to visit each site on a daily basis. Each project schedule is computerised along with client records, accounts and invoices. The website is integrated into the back office, and can handle enquires in real-time to book in advance orders. The company owns a range of high quality power and hand tools which are used on-site. Customer service: the business has its foundation in the highest customer care approach. In the present form, private customers are pleased to have conscientious hard working professional tradesmen in their house. The vendor makes sure that he is in contact directly with each customer every day that works are being carried out, and will attend site daily to speak with customers and deal with any queries immediately. The working relationships with other trades when on a new build site, or working for a larger project commissioned by architects is again exemplary, and means that the company is the first, and usually only one to call upon when work is at hand. Key strengths: the history is obviously a great asset to the business, and the way that the company has focused on offering the best service in a particular niche means there is no competition working at the same level with the capacity and skills on hand to complete all projects. The marketing, trade name, and internet presence are well though-out and of a high profile which again means that the company is the 1st choice to complete the larger projects required by the target market. Complimentary, 2-way relationships with the bathroom showrooms, builders and architects offer a constant stream of work, and a stability to the ongoing order book. The relationships with the bathroom suppliers in particular allow the business to complete works with minimal outlay on materials, offering the highest of margins. Growth and expansion opportunities: this business is primed for further expansion. Whilst the advance order book is full, offering a great stable platform, the business has already completed kitchen remodelling and installations. So far this has been for clients who have already engaged the services of the company for a new bathroom, and due to the quality of the workmanship, and timing have requested they complete the kitchen refurbishment also. Presently the vendor has not pushed the kitchen business any further, as the margins are not as high as he receives from bathrooms. However, this does not stop the next owner developing this side of the business, with the skill-base already to hand, and even marketing this new service independently. By using the same overall business principles and structured approach to operations already proven in the bathroom sector, this could be just as successful. Although the website is very well established and the search engine rankings at their highest, the business could obviously still be grown even further by expanding. The business could be expand by copying the structure and serving other geographical regions, or by integrating new skills and tradesmen into the team allowing for even higher numbers of projects to be undertaken at any given time. The approach of working with independent bathroom suppliers and builders has proved very rewarding, and this could be copied into other territories.
