Architecture, Interior Design, Landscape Design ; Management Consulting ; Other Business Service Businesses
this regionally recognised and successful business was founded in 1999 by the vendors with a generous combination of innovative insight and entrepreneurial spirit and has grown since to become a significant local enterprise with a regional reputation for the quality and variety of its consulting expertise, products, brands, service and reliability. The business provides a consulting service that can include a whole house interior or a may simply be the sale of a single piece of furniture, wallpaper, paint, blinds or a set of curtains. The business enjoys a prime location with allocated parking in one of the most beautiful and busy areas of buckinghamshire and benefits from its unique offering in providing a turnkey service to customers, beginning with initial free consultation through to the final implementation of a design solution. Of course this business will also supply from its premium range of products; furniture and accessories, built to exacting standards and a firm favourite with the area’s discerning, and wealthy clientele. The business has been established in the town for 11 years and is well known and regarded by competitors and peers, considered a part of the fabric of the business community. The vendor has been involved in the business since its first days of trading and can offer considerable advice and information concerning all aspects trading in the region. The welcoming, comfortable and comprehensive showroom currently displays on two floors, of approximately 700 square feet with fully equipped office. The products are displayed in an extremely attractive setting providing the customer with the fullest context for choice options that include seating, fabrics, wallpaper, paint, blinds, trimmings, rugs, curtains, room display furniture, and an extensive portfolio of accessories. The business is further supported by exemplary relations with key suppliers who have helped to ensure that client service and product quality is never compromised and that customers receive the highest possible quality of service, leading to the existing high levels of return custom. This commitment to suppliers and customers has underpinned this business’s abilities in service quality and sustained business success. Premium accounts include osborne & little, designers guild, zoffany, mulberry, colefax & fowler, jane churchill, larsen, manuel canovas, andrew martin, brunschwig & fils farrow & ball, g p & j baker, sahco hesslein, fox linton, rubelli, linwood, malabar, romo, wemyss houles, cole & son, brian yates, bradley collection, fabricant, casamance, silk gallery, anna french. The business has invested to a suitable degree in technology and has an up to date administration and accounting system. The business also benefits from a very small requirement for customer credit and essentially trades with stage payment plans and a small final payment required on delivery or completion. The business is an excellent opportunity for any business seeking an opportunity to expand their current services into this region or perhaps an owner manager choosing to take advantage of this established business avoiding time consuming, costly and risky start-up conditions. Customer service the business considers simply that happy customers come back and on that simple basis has maintained levels of product and service quality intended to best guarantee that happiness. The results of this commitment are evident in the degree of return custom and the choice of this business by new customers over competitors. Key strengths the business is an organisation where the vendor has, over time developed and nurtured a reputation responsible for maintenance of goodwill, effectively, reducing the need for constant input from the vendor. This has resulted in customer relations founded on a history of trading satisfaction and not contingent upon the relationship with the vendor. The quality of the location cannot be overstated since its prominence guarantees access, visibility and footfall, the quality of the showroom plays no less a part in meeting customer expectation as created by the large and inviting window displays. The business is well established and profitable, with a strong and growing customer base, retaining a high level of return custom; a great many of whom having done so on a regular basis and for many years. The customer base consists for the most part of domestic clients, which this wealthy region very ably supports, enabling for very positive cash-flow management with none of the contingent problems associated with contract projects. The company has earned an outstanding reputation for its honesty, service, reliability, casual and open customer experience, excellent quality products and highly knowledgeable and experienced staff. The result of this combination of strengths is a differentiation in its marketplace, allowing for the sustaining of margins at no loss to custom – a clear competitive advantage. Growth and expansion the current market for this business’s products is stable and is forecast in the near and longer term for significant growth. The business is well positioned to take maximum advantage of this growth as it occurs. Key opportunities this is an outstanding opportunity to build on the existing business levels and customer base of this company. With a strong demand for this business’s products, and the capacity to increase turnover, a new owner contributing fresh ideas will have every advantage of building on an excellent platform. This business maintains an extensive base of satisfied customers, who appreciate the company’s superior products and service. There are many excellent avenues for growth, especially with investment in marketing including advertising and partially exploited internet opportunities, aimed toward the acquisition of commercial and contract business. Competition the vendor considers that in regard to the exceptionally high added-value nature of the business’s consultancy service and product range, there is no business in the region considered serious competition. Technology administrative systems have been implemented to provide the required technology for a modern and efficient business including an up to date epos system. Advertising and marketing the business has used limited advertising in the past and there are excellent opportunities to increase this and to invest further in its internet presence to market the business more aggressively and to significantly increase turnover. A high proportion of the business's revenue has been due to its excellent reputation for quality and service and strong word of mouth recommendation.
