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Real estate

Other Real Estate Businesses ; Property Management ; Real Estate Brokers

this  family run estate agency was set up by the current vendor some 10 years ago as an independent letting agency. The company  specialises in residential sales, lettings and property management together with an acquisition service for professional investors. The company  are also able to refer clients to financial and legal services advisors as part of their services. The business curently has in excess of 450 properties within its portfolio.

 

since inception the business has gone from strength to strength and become one of the largest letting agents in wolverhampton and has recently grown further, now offering a sales service from well equipped offices that are ideally positioned within a superb prime location. The owner has gone  to great lengths to ensure the location is such so as to maximise the company’s  potential  in terms of revenue streams and long term business success. Run by professionals with extensive experience in the property lettings and sales sectors this business  has built an impressive reputation to date and the brand it has created is ripe for future development.

 

the secret to the success of this operation is the support and the excellent levels of customer service they  provide to property owners. The core business is lettings which represents some 95% of fee generation for the company (the remaining 5% is sales, an area the company is looking to develop further). The majority of landlords they represent have small property portfolios and as such  require that personal touch. The company can  boast one of the  largest  portfolio of properties in the area(circa 350), a highly skilled and experienced team of staff as well as a reputation for the quality of their service.

established to the point where the  business now has steady pipeline of future fees with better than average levels of referrals being enjoyed together with below market average fall out rates this business is well positioned for continued growth in the future. With significant initial start up and development costs already met and a  superb location in place  this business opportunity represents an excellent opportunity for an investor looking for a strong branded business with all the infrastructure in place.

 

equipment:

 

• fully networked suite of computers and server to allow remote access.
• leading off the shelf estate agency sales and lettings software to run the business
• excellent website
• all office equipment including modern furniture

 

 

customer service:

 

the business  manages many customers in any normal week and has state of the art  systems, processes and people to ensure that both productivity and customers’ requests are completely satisfied.

 

the owners have gone to great lengths and considerable expense to put in place the necessary infrastructure to allow  the agency to perform and put a lot of time and effort into training staff to ensure customers have an enjoyable and worthwhile  experience when dealing with the business.

 

key strengths:

 

this business understands that its success depends upon its clients being confident in their abilities and this is portrayed through its very impressive site in a high profile location within market it serves. The location  enjoys very high levels of footfall and this in turn is translated into business by the highly trained and knowledgeable employees within the branch. Everything this business has put in place is designed to ensure its agents offer the highest level of service for the most competitive fees in their respective area.

 

what sets this business  apart is that a major part of their own business comes through recommendation from satisfied customers, time and time again.

growth and expansion:

 

as well as the organic growth expected from the  business building on its presence and reputation within its own geographical area there remains considerable potential for further income from traditional residential property sales, commercial property, maintenance services and in-house financial services, none of which are covered within this office at present.

 

key opportunities:

 

this business clearly has momentum in the marketplace and there is every confidence that the plans it has in place for continued growth will  be realised should the current performance levels continue.

 

the business model in place is truly scaleable. The brand is well established and could easily be rolled out across the region. The business currently serves the market within a 5-7 mile radius of its offices. There is scope to expand this further.

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