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this well established trading partnership has been operating since 1966 across southern england and is presently run from a home base located in the cotswolds. It provides surveys to establish and quantify the existence and level of damp and structural timber defects in domestic and commercial properties. The client is provided with an extremely comprehensive report that is inclusive of full digital colour drawings. Where evidence of damp or timber defect is established it is a natural progression for the business to supply a quotation for the rectification work. As there is already an existing relationship between the client and the surveyor the conversion rate of quotation to fulfillment is high and all work carried out by the company carries a long term guarantee. The business enjoys strong continuity in the level of work it carries out. This has been achieved by building a network of circa two thousand four hundred estate agents across the south and south west who have come to rely on the professional and competitive approach of the business and the quality of both reporting and workmanship that they deliver. The team consists of three self employed surveyors who are paid a small retainer and an amount per appointment. They are backed up by two teams of contractors who carry out the remedial work. Both teams are provided with work schedules and detailed drawings of each and every contract and every job is overseen by the senior partner. This is an excellent opportunity to develop a national franchise operation customer service: the watchword of the company is “attention to detail” and this is evident in the quality of reports that are supplied to the client and the rectification teams. There is a strong level of feedback supplied to all the involved parties which is absolutely vital as the ability to confirm or deny the existence of damp or timber defects and rectify them in the shortest possible time will often be the difference between a successful sale and no sale at all. The database of active clients has grown organically because of this focussed approach. This is a market place where estate agents move companies sometimes on a regular basis and obviously take with them a support network of associated companies. Key strengths: • excellent proven business model • relocatable business • superb operational systems • strong database • low overheads • quality self employed staff • franchise opportunity growth and expansion: the business has a number of available growth opportunities. Establishing trading relationships with national chains of estate agents and regional offices would generate additional revenue streams with controlled overheads. It would also be very viable to grow a franchise network at a pace suited to market forces. It is also noteworthy that the business does not presently follow up on quotations. There is an opportunity to capture more repair work by implementing an automated diary system to phone all prospective customers.

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