this business is independently run, established in 1995, to provide top quality and fashionable luggage and leather goods to the public, at affordable prices. They offer large selections of handbags, holdalls, rucksacks, purses, wallets, suitcases, trolley cases and camping backpacks and also offer a full range of accessories including: passport covers, travel wallets, bum bags, money pouches, disabled badge holders, camera cases, combination locks, luggage straps and labels etc. These products enjoy a good reputation amongst customers for superior quality and provide excellent and increasing margins. Offering a wide variety of products in various shapes, sizes and materials at the most competitive prices, the company is proud of its reputation for responsible practices and dedicated customer care, which are a result of the company’s skilled, committed staff and quality of products and service. They have an excellent website, designed for ease of use, making purchasing products as easy and enjoyable as possible. The website is fully secure to give customers total peace of mind and offers the convenience of placing an order from anywhere in the world. In addition to the website they currently have four retail shops where customers are able to view its many products in ideal conditions. Customer enquiries are welcome by telephone, fax or via the website. Having recently branched out into more areas of the travel goods market the company now offer many hundreds of different travel products, allowing them to target a much broader and more diverse customer base. The business enjoys an enviable reputation for its comprehensive range of quality designed, luggage and bags covering many levels of affordability and providing exceptional value for money. The strong client satisfaction is a testament to the strength of the special relationships the business maintains with clients as is the excellent reputation among suppliers. This business has an excellent reputation, a commitment to providing a personal, thorough, efficient and friendly service with every effort made in order to satisfy the customer’s requirements. The business offers the successful purchaser an excellent opportunity to invest in a flourishing, growing business that has an excellent reputation. Equipment: the business is fully equipped to high standard. All equipment is modern and in excellent condition and includes all the fixings and fittings essentially required including a van. Customer service: • services and products are offered at excellent value for money • every effort is made in order to satisfy the customers requirements • full credit exchange or refund is offered should the product not be suitable • promotions, gift vouchers and free products are offered on a regular basis • should a required product not be in stock a special order is placed to obtain it key strengths: • wide selection of stock covering all price ranges • wide price point spectrum • excellent locations • shops are restocked on a regular basis • superb reputation for quality products and services • motivated staff with extensive product knowledge • close relationship with suppliers key opportunities: • excellent opportunity for further advertising and assertive marketing • improve profit margins by taking advantage of prompt payment discounts • continuous building of own brands • tremendous potential to improve on-line shopping opportunities • excellent franchise opportunities growth and expansion: our market share and continuous product innovation place us ahead in a highly competitive marketplace, and create an energized environment of challenge. The website may offer additional development potential and improve online service. Utilising a dedicated sales force and increasing the level of advertising and marketing could also encourage future growth and expansion domestically and abroad. Excellent franchise opportunities. Can be run from anywhere in the country.
