after starting his career with the high profile heals of london, the vendor established this well respected company in 1977. Developing a proud reputation for quality of products, fitting and service from the outset, the company has grown to be a large flooring supply and fit company working nationally for clients of all sizes. The business has always been based within a certain area of north west london / middlesex, and moved to their current location over 10 years ago. Thus, they are well known to the local community. However, from the beginning, the business focused on winning larger corporate accounts which provide higher margins, and a more constant revenue stream. These accounts have been cultivated from the start, and as such there is a trading history of 20-30 years plus, with a number of key clients. Over 70% of the company’s turnover is derived from this business, therefore the business is n a much stronger and stable position than competitors of an equal size in the industry. Business has been won with the likes of the national trust, local authorities for schools, care homes and public buildings. Also major building contractors such as amec for the heathrow expansion contracts, reed employment for their network of high street shops, and the homes group to name a few. The business has a solid reputation for good service and has to date grown, purely on customer recommendation and very little advertising. With additional advertising the turnover could be increased substantially by the new owner. The private client business is well served by the company, but not a focus. With minimal direct marketing and promotion, this side of the business could be greatly expanded on in a highly populous part of the south east. This business is an excellent bolt-on opportunity for an existing business wishing to expand its customer and client database. Equipment: the customer records are all fully computerised as are the company accounts. The business owns racking for the comprehensive carpet and flooring showroom. The is all the office equipment required to operate a national fitting service, and tools availabe for the self employed fitters, with a fitted company delivery van. Customer service: the aim of the business is a traditional one, to provide value for money and outstanding quality and service. Flexible and personal advice is offered to all clients, quotes are inclusive of everything from fitting to any extra accessories. Regular repeat business from the multitude of clients is testimony to the business's unrivalled reputation for quality service. With regard to private clients, customer enquiries are all dealt with on a personal level, giving a friendly atmosphere to the shop, so whether customers want to browse and choose from many quality carpets giving customers fantastic wall-to-wall choice or need a bit of friendly advice, they always receive a warm welcome. This business maintains an extensive base of satisfied clients that appreciate the prompt and friendly service. The owner and staff pay great care and attention to the needs of their customers, from measuring & planning to final fitting and honestly gives a realistic price and timescale. This customer commitment has gained a unique competitive advantage for the business. Key strengths: well established for many years the owner has created a tremendous reputation and presence in the surrounding area and continues to benefit from sustained growth and success. The business is well respected for its honest, reliable and friendly approach, which has created a strong trading base, with many repeat customers and constant new referrals. The wide range of large corporate and public sector clients from across the country and industry allows for a resilient business model. The business also enjoys limited competition from other suppliers and fitters with the resources to accommodate larger contracts. Growth and expansion opportunities: the business trading name and reputation is very well established, providing years of testimonials from which to capitalise on. This would allow a spring-board to further expansion with targeted marketing and promotion. With a model based on long-term sub-contractors, any additional contracts can be easily accommodated without any extra major overheads. The business is full re-locatable, as the majority of the business is with corporate accounts. Clients do not depend on a showroom address, rather the knowledge that a professional from the company is always available on the end of the phone or e-mail to price-up and complete the next job. The current showroom or a new location can be used by new owners to promote the retail side of the business and drive customers through the door. There is also great opportunities from pushing the internet retail operations of the company a lot further.
