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Health care

Home Health Care Services ; Nursing Services ; Other Health Care ; Social Services

the profile of the business is second to none in the industry due to its unique and comprehensive approach to fulfilling both client and carer requirements consistently and effectively. Because of this the business can boast its enviable position of being one of the region’s best home care providers, providing clients’ with the services of fully vetted and qualified care assistants. The business was founded some 10 years ago by the current vendor and provides a range of services to care for people in their own environment, namely the home. The company places care assistants, and in some cases nurses, direct with the clients and also via social services. Approximately 80% of its work is done direct with the client which reflects the governments new approach to empowering the customer direct. This approach has given the business the opportunity to forge very strong relationships with its clients so it can provide them with the best care solution. It has also assisted in ensuring the business enjoys good cash flow and repeat business. The vendor has invested significantly in terms of both the management of the company and technology to ensure the business is professionally run and is highly efficient. This also means that the vendor is not required to be involved in the business on a day to day basis. The software package the company utilises will allocate care assistants based on location, care required and availability and also produces the relevant timesheets, invoices and payroll. The foundation of this business surrounds the provision of outstanding care and service to its clients, providing top quality personnel who are highly responsive and understand the significance of the role they play in their client’s lives. This quality is demonstrated still further with the careful screening of carers - every carer registered will have been personally interviewed by a member of staff and crb checked-this underpins the reputation this business has for providing only the best calibre staff. It also ensures the correct placements for all parties are achieved at first time of asking. Turnover for the current financial year is circa £378,000. However there are many opportunities to increase this such is the demand for this company’s services. This business represents an excellent opportunity to acquire a well established and very reputable home care agency. Equipment: the business utilises an off the shelf recruitment software package(blue cube) that has been tailored to meet the company’s exacting requirements. This package also links into the company’s database and has a highly sophisticated carer allocation procedure to ensure best care and best use of resource. All timesheets, invoices and payroll documents are automatically produced using this system. It can even be accesses remotely should the vendor feel the need to monitor activities off-site. Customer service: customer service is key and this can be demonstrated in the fact that many of the clients have developed very strong relationships with the staff and are comfortable speaking with them in confidence. It is further supported by the exceptionally high retention rates of both clients and carers. The company also boasts a first class management team who ensure all staff have the relevant paperwork and qualifications necessary to provide the levels of care required, as well as the crb checks. The business has never had a claim made against it by either clients or staff which again reflects the quality of both the care and administration this business provides. Key strengths: the company’s strengths are the people associated with it- that is the staff and its team of carers. The management fully understand that the company’s reputation is based on the quality of the placements it provides and to this end work tirelessly with clients and carers to ensure they are completely satisfied with the services. This understanding of the marketplace and perhaps more importantly the individuals its carers provide services for means that the company can monitor and assess its own performance to ensure continued success. Furthermore the business also benefits from a very good location with excellent exposure being next to the major hospital in the town. It also has longevity as the market for home based care is vast. Growth and expansion: with central government continuing to invest significant amounts of money into the health and social care sectors the current market for this business's services is growing and is forecast in the near and longer term for further significant growth. The business is well positioned to take maximum advantage of this growth as it occurs. Key opportunities: there is an outstanding opportunity to build on the existing services and customer base of this company, not to mention its excellent and growing reputation. With a strong demand for services the company is well positioned for future growth and profitability. Additional investment in resource (namely personnel) would reap returns in increased turnover and revenue. The business has the infrastructure already in place to potentially open up further satellite offices beyond its current geographical spread (circa 20 miles). The existing site could be the hub with the model rolled out regionally such is the growing demand throughout the uk.

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