established for over twenty one years, this business has grown to be regarded within the industry as one of the best credit management and debt collecting operations in the uk. They have a successful history of growth, both for turnover and profits which has transformed into continued expansion over the years. Very successful and profitable, this business has two main income streams; a) sales income – members joining fees b) collection – commission the company is extremely pro-active in finding new members who are looking for credit management. The requirements of their clients can vary from debt recovery, bounced cheques or credit checks. The company tends to look after small debts from circa £250 - £4,000 with an average debt of circa £400. The commission for collecting the debts is 17.5%. On average they contact circa 100 - 120 leads per day and sign on circa 250 new members per month. Each member pays on average, a yearly joining / admin fee of £450. They have between circa 3,500 – 5,000 live members at any one time and have a national database of over 30,000 clients, some of which have been members for over 20 years. Within the business there are over forty highly skilled and motivated staff working out of a large fully automated internal call centre. There is an excellent management structure in place who look after the regular training of the sales personnel and all procedures are fully compliant with the oft and the company are csa & fos regulated with regular monthly compliance meetings taking place. This is a company that can handle and adapt their services to all types of businesses from sole traders, ltd companies and plc’s. There is a litigation service available plus they are able to offer legal advice together with credit repairing and brokerage, tracing and investigation if required. With debts continually on the increase and the current economic climate showing little signs of an immediate recovery, this is an incredible investment opportunity for new owners to grow this company to another level. This would be a natural fit for a credit management company or other financial institution to acquire a fully functional call centre in the north east of england and take advantage of their sound structure, client database, skilled and motivated team of staff and systems which are already in place. Equipment: within the spacious offices there is a fully automated call centrewhich operates a bespoke software system specially written with debt collection and information as a priority. There are over 40 fully functional state of the art computer stations which the staff operate from and there is a huge database of over 30,000 clients to work with. Customer service: the company have a team of highly skilled and motivated staff who are regarded in he industry as market leaders. They work tirelessly to both attract new clients and once they become members the company are very good at collecting debts for their members. All of the staff are continually trained to the highest standards and deal with debtors with honesty and integrity. All staff are aware that all calls are recorded for legal purposes and regular monitoring of calls is a major part of the continuous improvement of their service. Communication with the members and the progress of their debt collection is a major reason why this is such a successful company. The company prides itself on its ability to achieve positive results for their clients and there are systems in place which allow information to be shared with the members at any one time. Key strengths: this is a well established, fully automated, pro-active debt collection service company regarded in the uk as one of the best in the industry. They are fully compliant with the oft and are csa and fos regulated with monthly compliance visits. They have a first class management structure in place, which looks after a highly skilled and motivated team of staff, who work diligently with honesty and integrity to achieve successful results for their clients. There is a database of over 30,000 clients with circa 3,500 – 5,000 live clients at any one time. The company has a history of growth. It has become a very profitable working with high margins in a growing industry. The forecast for this sector is for continual growth and the company is perfectly poised to take advantage of the market expansion. Growth and expansion: this is an outstanding and unique opportunity to purchase a growing business in a growing market sector with such strong values and commitment to its mission. It is a well structured company generating excellent profit margins with incredible growth potential. The company are very good at finding clients and also at collecting debts. Staff are motivated by monetary incentives and the simple formula of well trained employees, working with sophisticated systems is guaranteed to achieve first class results. The staff work hard and earn attractive wages which naturally has benefits for the company turnover and profits. With this market sector expanding at a rapid rate the company could easily expand their workforce with no added fixed costs apart from the wages. There is room for expansion within the office to nearly double the workforce.
