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Construction

Plumbing Contractors

This business was founded in 1977 by the Vendors with a generous combination of innovative insight and entrepreneurial spirit and has grown since to become a significant local enterprise with a reputation for the quality of its products, flexibility of service and reliability. The business operates from a prime location in Berkshire and has established itself as one of the region s leading independent installers and maintainers of domestic boiler systems for local domestic customers. Many current customers have been loyal to the business since the very beginning and this has been due in no small part to the business s competitive quotations, first class service and attention to detail. The business has always believed in the pursuit of excellence, installing new technology, constantly reviewing and updating its service commitment and its methods of business, for example its commitment to individual staff productivity, ensuring that valued customers receive the very best service and quality of product. The business has shown itself to be resilient in the face of competitive and economic forces and has maintained strong and incremental growth over its 30 years of trading. The business is further supported by exemplary relations with key suppliers who have helped to ensure that whatever the product, service and availability is never compromised and that customers are as a result never let down. This commitment to supply chain relationships has underpinned this business s abilities in product quality and sustained business growth. This business s professional approach, plus considerable management expertise has earned the company an excellent name. The company provides its comprehensive range of services principally to quality domestic, residential customers on a long-term and repeat basis. The extensive client list reflects the business s main focus; to provide solutions for customers who need the very best service from a local and trusted provider. Since the first days of trading demand for this company s excellent services have been in solid demand with barely a reduction in pace felt in all that time. Quality Assurance: The business is both Gas Safe and NICEIC registered and is committed to a policy of Quality Assurance and provides a quality service and product to clients. The main objective is to provide all clients with an end product of the highest standard. The Company has developed its own quality system, which provides clients with the assurance that all services supplied will meet consistently high standards. Health and Safety: All materials and working practices used by the company are cleared by the Health and Safety Executive and always considers safety as a priority in the installation of systems in all properties. Key Strengths: The company is quite diverse in the range of services provided and pride themselves on their commitment to projects and their ability to adapt to suit the customer s exact needs. The business has an excellent reputation for project management, fast response, attention to detail, customer care, end user focus and integrated approach. Significant repeat business is obtained from a loyal and satisfied client base and is continually growing. This well-respected Company focuses on quality workmanship and value for money supported by a full guarantee on all work undertaken and can vouch for virtually no recalls on projects in 30 years of trading. Growth and Expansion: This specialist business maintains an extensive base of satisfied clientele who appreciate superior service together with a widespread reputation. The key to maintaining the high degree of customer loyalty is the strong service orientation. The company has undertaken limited marketing and a high percentage of recommendations are by word of mouth. More assertive marketing and promotion within the appropriate market sectors and the development of a comprehensive and attractive website, could acquire an even larger slice of the market and further increase the turnover. Growth is set to continue with demand outstripping supply; the Company is well positioned for local authorities, main contractors and other public and commercial projects. A new owner will contribute innovative ideas and outside influence to build on this excellent base.

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