established in 1982, this family run business based in hertfordshire specialising in trade sales of break-resistant melamine tableware, acrylic drink ware and accessories for the caravan, camping and leisure market. Their melamine patio/picnic ware products are designed, molded and manufactured in a modern factory in turkey as well as the far east. The business has been supplying the uk, european and scandinavian market with break resistant plates, bowls, mugs, trays, serving dishes as well as boxed dinner sets. They also stock an extensive range of acrylic and polycarbonate glasses to compliment and co-ordinate with all tableware. All products are regularly tested to eu standards and specifications and comply with si no.3145 & dd env 1186-3. The range combines quality and ‘value for money’ melamine and acrylic products. With a manufacturing base both in turkey and the far east the business can offer short lead times for bulk orders and is on global exchange services edi facilities in order to trade electronically. They almost certainly have one of the largest selection of melamine tableware ranges in the uk market and can offer an extensive design portfolio and can produce bespoke designs to compliment any taste. Supplying some of the largest and best known chains, cash and carry’s and leisure outlets in this country and throughout europe and part of scandinavia means that this highly visible and well known company will be an asset to any business looking to expand into new product ranges and into this customer base, or will be a lucrative business for an entrepreneur looking for a start in the business world. Customer service: the business manages several hundred customers and has the systems, processes and people to ensure that both productivity and customers’ orders are satisfied. The most important aspect of customer management and satisfaction considered by the business is honest and reliable service and is responsible for the business retaining many customers and the reputation for which has led to the acquisition of many new customers. High quality service, with flexibility, honesty, reliable delivery and good value, every order request is important and customers always come first. The result is self evident in the business’s sustained level of repeat business. Key strengths: the business prides itself on never having let a customer down or left an order unfulfilled and has established an enviable name and reputation, within this industry, based on this dedication to efficient customer service. This has resulted in customer relations founded on a history of trading satisfaction. The business is well established and has a loyal and growing customer base, retaining a high level of repeat business, particularly among a number of customers returning on a regular basis and having done so for many years. Growth and expansion: the current market for this business’s services is growing and is forecast in the near and longer term for continual growth. The business is well positioned to take maximum advantage of this growth as it occurs. Key opportunities: this is an outstanding opportunity to build on the existing services and customer base of this company. With a strong demand for services combined with a capacity to increase turnover, a new owner contributing fresh ideas and investment in resources will have every advantage of building on an excellent platform. This firm maintains an extensive base of well known and satisfied customers, who appreciate the company’s superior services. There are many excellent avenues for growth, especially with marketing investment and forecasts which are showing early trends for growth and development.
