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Manufacturing

Apparel & Accessories

This business was founded in 2005 by the vendors and has grown since to become a significant provider of window blinds, supplying both the domestic and commercial markets, with a reputation for the quality of its products, flexibility of service and reliability. the business operates from a prime location in a growing city in the east of scotland, just north of the central belt and has established itself as one of the region s leading independent manufacturers and suppliers of bespoke window blinds. Many current customers have been loyal to the business since the beginning and this has been due in no small part to the business s competitive prices, quality products, first class service and attention to detail. the business has continually demonstrated that product knowledge, market awareness and competitive pricing are all priorities, enabling it to capture a growing share of the market over its 3-4 years trading. The business is further supported by exemplary relations with key suppliers who have helped to ensure that whatever the product, availability is never compromised and that customers are as a result never let down. This commitment to supply chain relationships has underpinned this business s abilities in product quality and sustained business growth. customer service: the business manages several hundred customers and has the systems, processes and people to ensure that both productivity and customers orders are satisfied. The most important aspect of customer management and satisfaction considered by the business is honesty and is responsible for the business retaining many customers and the reputation for which has led to the acquisition of many new customers. high quality service, with flexibility, honesty, reliability and good value, every order request is important and customers always come first. The result is self evident in the business s sustained level of repeat business. key strengths: the business is well established and profitable, with a loyal and growing customer base, retaining a high level of repeat business, particularly among a number of customers returning on a regular basis and having done so for many years. The business prides itself on the commitment to higher service levels and, as such are members of trusted trader . The company has earned an outstanding reputation for its professionalism, service, reliability, flexibility, efficient order fulfilment and a willingness to help.

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