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Retail

Home Furnishings

This business was established in 2005 by the Vendors with a generous combination of innovative insight and entrepreneurial spirit and has grown since to become a significant enterprise with a reputation for the quality and variety of its products, brands, service and reliability. The business retails most of the main manufacturers of bathrooms and an extensive collection of luxury bathroom and plumbing accessories to both the general public and to trade suppliers and installers. The portfolio stretches across the spectrum from the traditional to the highly ultra-modern and contemporary. The business has consolidated an enviable position in the region since it has established its business operations around the installation of bathrooms and accessories that they supply only and have not found the need to extend the installation service as a separate concern. This clarity has proved successful in establishing trust with customers and enabling them to make a purchase decision based upon the whole service from variety in product to completion of their bathroom. It is significant that this business has made such success of retailing the higher added value products and brands that it maintains exclusive contractual relationships with many of them and as a result often supplies these specific products to other retailers and installers, unable to establish a trading relationship themselves. The vendors have been involved in the business since its first days of trading and can offer considerable advice and information concerning all aspects trading in the region. The welcoming, comfortable and extensive showroom currently displays up to eight fully fitted bathrooms on one floor, of approximately 900 square feet. The products are displayed in extremely attractive settings providing the customer with the fullest possible context for choice options that include toilets, baths, showers, screens, curtains, flooring, wall tiles and an extensive portfolio of accessories. Exemplary relations further support the business with key suppliers who have helped to ensure that client service and product quality is never compromised and that customers receive the highest possible quality of service, leading to the existing high levels of return custom. This commitment to suppliers and customers has underpinned this business s abilities in service quality and sustained business success. Equipment: The business has invested to a suitable degree in technology and has a comprehensive computer programme for designing and displaying bathrooms to clients and customers. Customer Service: The business considers simply that happy customers come back and on that simple basis has maintained levels of product and service quality intended to best guarantee that happiness such as free computer aided design and consultation on and off site. The results of this commitment are evident in the degree of return custom and the choice of this business by new customers over competitors. Key Strengths: A primary strength of this business is its broad portfolio of exclusive products and brands on offer combined with the quality and size of the showroom facilities, backed up by an installation service of high repute, gives it its competitive advantage. The business is an organisation where the vendor has developed and nurtured a name and reputation that has resulted in customer relations founded on a history of trading satisfaction and not contingent upon particular relationships with any of the vendors. The business is well established and profitable, with a strong and growing customer base, retaining a high level of return custom. The company has earned an outstanding reputation for its honesty, service, reliability, casual and open customer experience, excellent quality products and highly knowledgeable and experienced staff. Growth and Expansion: The current market for this business s products is stable and is forecast in the longer term for significant growth. The business is well positioned to take maximum advantage of this growth as it occurs. Key Opportunities: This is an outstanding opportunity to build on the existing business levels, reputation and customer base of this company. With a strong demand for this business s products, combined with a capacity to increase turnover, a new owner contributing fresh ideas will have every advantage of building on an excellent platform.

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