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Retail

Other Retail Trade

This is a long standing family business, established in 1986, with an enviable reputation as a dedicated piano specialist offering best prices, best services, best pianos and quality information. They supply new pianos from YAMAHA, KEMBLE, BECHSTEIN, REID SOHN, ZIMMERMAN, HALLE & VOIGHT, STEINBACH and all other leading makes. Their instruments are bought and sold from around the world, British, German, Japanese and Chinese pianos are all available. They are consistently voted a UK TOP TEN Piano Dealer with a selection of Baby grand pianos right up to concert grand s and are recommended by several teachers and professionals nationwide. Excellent customer care is their main endeavour and they will always do their utmost to find the right piano at the best price, to suit the individual needs of the customer. They offer a huge selection of second-hand, pre-owned and reconditioned instruments, from the humble first used piano starting from as little as 500 to a fully reconditioned STEINWAY, BECHSTEIN, BLUTHNER or YAMAHA grand piano If a real acoustic is not what is needed, then perhaps a digital piano or an electric stage piano will fit the need. Whatever the requirement, this comfortable air conditioned showroom, situated in the affluent Home Counties area, is the place customers travel many, many, miles to visit. Partly because of the professional advice offered and partly because of the stock carried, (a constant range of over 100 pianos), which includes YAMAHA amongst many others, plus stools, music and accessories. Offering a countrywide/nation-wide UK delivery/removal service, with fully insured and specialist piano transporters, all pianos are delivered countrywide within 48 hours where possible. Furthermore, a full re-polishing service is offered, but if the piano requires full restoration this can also be provided. The company has their own in-house team of piano tuners technicians and polishers all of whom will carefully and professionally restore pianos with the utmost care and attention. If a piano/music business is what your looking for then this must be one of the best opportunities to come onto the market in some while and one definitely worth looking at. Customer Service: This business believes its customers should experience highly rewarding levels of satisfaction each and every time they visit these large air conditioned premises. This level of satisfaction is fuelled by the highest quality of products and services being provided, backed up by a truly professional yet friendly, level of service. Key Strengths: Built on solid foundations this business has an excellent reputation for friendly, helpful and knowledgeable service and excellent range of pianos constantly in stock. The current owners have achieved this by hard work and have an established, yet diverse, customer base, which is growing year on year through word of mouth recommendations and ongoing referrals. Not surprisingly this business can claim high levels of customer satisfaction with many customers travelling 100 s of miles to visit the premises. Due to the high level of personal service received by all customers business is always available ensuring significant annual turnover. The company receives consistent and regular work and has been on form financially over many years, well positioned for strong future growth Growth and Expansion: This business is based in an affluent and highly desirable location and can certainly continue to achieve existing levels of business and could easily achieve increased sales and profits. The business would ideally suit an owner/manager who could build on this Company s excellent reputation and relationships with both customers and suppliers. Business operations are not at maximum capacity and there remains scope for an increase in production, turnover and profit simply by gearing operations in line with current market demand. Key Opportunities: This business has endless potential to increase its turnover/profit in several areas identified by the current owner who would be happy to assist a new owner by passing on full details in areas such as: opening Sundays, attending exhibitions, concerts and events. Also in the hire and transportation of pianos or specialist moving service, repairs for the trade and direct to non customers etc. Further advertising would certainly increase sales and revenues, as would the development of an interactive website, search engine optimization etc. Turnover and revenues could also be significantly increased by fully developing the existing customer database, which is huge, to fully maximize the sale of consumables, software, service and maintenance contracts and by entering the lucrative Educational market.. Advertising and Marketing: Much of the business's revenue is a result of word of mouth recommendation, bearing strong testimony to the excellent reputation enjoyed by the business since its inception. As there is currently little advertising the owner is aware that a more active sales and marketing campaign, including the re-designing of the website, would certainly improve sales and profitability and will increase its market exposure and revenues. The implementation of some form of database management would also ensure the business fully maximises the opportunities its large customer bank represents.

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