an exciting opportunity has arisen to take on a profitable and diverse property portfolio consisting of seven individual residential sites across the country. The properties have been accumulated since the business was established in 1992, and in the sixteen years since each acquisition has proved to be a reliable investment. An excellent knowledge of the housing market and an approach to business that has consistently prioritised the needs of tenants has been the building blocks of this business. An excellent reputation has resulted, while a steady rate of growth has been maintained throughout the years, by expanding the number of properties for let. Providing a friendly and responsive service to clients has paid dividends in the form of minimal tenant turnover and reducing administration costs. When the time comes for tenants to move on the properties are often filled through word of mouth, making the letting process easier and providing peace of mind with regards to day to day upkeep of the property. The current owner is now looking to move abroad, creating an opportunity for a new owner to take advantage of the excellent relationships that have been cultivated over the years. An approach that continues to prioritise high levels of customer service will ensure the ongoing success of this reliable business and allow the new owner to concentrate on future expansion. Customer service: this business has always been run on the basis that maintaining good relationships with tenants is beneficial to both parties. On the part of the owner this has meant providing a friendly and personal service in line with industry regulations. However, the current owner has gone to great lengths to ensure the service provided goes above and beyond this, responding to tenant concerns quickly and maintaining properties to the highest standard. The benefits of this are seen in the way tenants are keen to look after the properties themselves and report any problems early on, confident that their comments will be acted on swiftly. Key strengths: flexibility is the key selling point of this business, offering complete freedom to the new owner. No significant expenditure is required to ensure uninterrupted successful operations. All the properties are currently occupied and tenancy agreements will be transferred to the new owner. The existing properties and customer base are spread across the uk and as a result the business is not tied to a specific location. Growth and expansion: this is a first class opportunity to acquire a number of properties for either a first time venture into the letting business or for anyone looking to expand their property portfolio. The obvious choice from then on is to further expand the number of properties. This business provides an excellent basis for such a venture. The existing seven properties are a diverse mix, including terraced and semi-detached houses and flats. These are located in various locations across england and form an ideal platform for expansion. Advertising and marketing: the use of advertising and marketing has thus far not been required to reach the business’s current position. It is however an avenue that may be worth exploring in the future if the new owner was to expand the number of properties, requiring further investment in the letting process. Testimonials from previous tenants would surely be forthcoming, providing an excellent source of marketing material.
