this business is renowned as a leading retailer, supplier and installer of high quality home entertainment products, from custom installation of multi room audio and cinema solutions to complete home automation systems. The business provides the best possible sound and vision for home, office and business needs. Established in 1994, the business is situated in a prime city centre location in a busy retail area and enjoys high levels of footfall and passing traffic. All the very latest equipment is stocked in the audio visual sector, dealing directly with all of the major brands. The award winning products and services include hi-fi separates, digital tv, conference installations, wide screen tv, home cinema screens, satellite systems and dolby digital. The business has established a very good reputation for retail sales and installations, which are split 50/50 and include installation of popular video conferencing and home automation systems. The extensive range of products are sourced from a wide range of suppliers and the friendly staff have extensive experience, always looking for the most up to date solutions for customers. Very innovative, the staff have a depth of knowledge and experience, keeping ahead of the competition by staying well informed, with constant retraining for staff. Staff are highly skilled, well trained in the art of selling, very knowledgeable of the products and technology, their manufacture and availability. The business has also adopted a ‘can – do’ attitude with nothing too much trouble. Even the smallest jobs - the repair of a remote control for example are taken on in the knowledge that a happy customer will remain a loyal customer and may well return one day to place a very big sales order. Clients: the firm has a diverse range of customers including many corporate plus many individual customers, and continues to attract both new referrals and customers’ on a daily basis, due to reputation, quality of service and word of mouth. Customer service: this business offers a high level of personal service and customer care. With personal attention to detail the friendly staff provide solutions, advice and services to home and commercial users, with excellent after sales service. Key strengths: this business provides solutions to suit customer’s individual needs. Throughout its years of operation there have been vast leaps in all types of equipment in the world of electronics and this business has more than kept pace with the development of this technology, remaining a firm favourite amongst an extensive and loyal customer base. Since inception this business has built a considerable reputation in its field, and is quite simply the leading independent in its area. It has an excellent reputation for good quality products at competitive prices and excellent levels of service pre and post sale, installation and repair. It is equally well known for its high levels of product knowledge, reliability and integrity. With excellent direct relationships with manufacturers and its wholesale distributors, this business makes good margins. This business has a solid base of local customers – many of which have been loyal to the business for a number of years. Perhaps the greatest strength of the business however is its prime location, attracting high volumes of high net worth companies and individuals into the area – exactly the kind of customers on which this business thrives. Growth and expansion: with a strong demand for the products and services of this business and capacity to increase turnover, a new owner would contribute fresh ideas, enthusiasm and outside influence to build on an excellent base. This business maintains an extensive base of satisfied customers, who appreciate the company’s superior products and service. There are many excellent avenues for growth, especially with investment in marketing including advertising or mail order and extending the geographical coverage.
